Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To Start a Return

To initiate a return, contact us at samuel@minifigureplanet.com with your order number and reason for the return.
Returns must be approved before sending any items back. Unapproved returns will not be accepted.

Return items to:
Office 5, 15A Queen Street, Redcar, Cleveland, TS10 1AJ

Eligibility for Returns

To be eligible for a return:

  • The item must be in the same condition you received it: unworn, unused, with tags, and in original packaging

  • You must provide a receipt or proof of purchase

Custom items are not eligible for return unless damaged or defective upon arrival. This includes:

  • Custom minifigures

  • Made-to-order items

  • Personalized products

Return Shipping

  • If the return is due to our error (e.g. wrong or defective item), we will provide a return shipping label.

  • For all other returns, you are responsible for return shipping costs.

  • We recommend using a trackable shipping method and keeping proof of return until your refund is confirmed.

Damages and Issues

Please inspect your order upon delivery and contact us within 48 hours if:

  • The item is defective

  • The item is damaged

  • You received the wrong item

We'll work quickly to evaluate and resolve the issue.

Exceptions / Non-Returnable Items

We do not accept returns on:

  • Custom or personalised items (except if damaged/defective)

  • Digital products

  • Sale items

  • Gift cards

We also cannot accept returns for:

  • Perishable goods (food, flowers, plants)

  • Personal care items (e.g. cosmetics)

  • Hazardous materials, flammable liquids, or gases

If you're unsure about your item’s eligibility, please contact us before purchase or return.

Exchanges

Need something else?
The fastest way is to return the item (if eligible) and make a new purchase once the return is accepted.

EU Customers – 14-Day Cooling-Off Period

If your item is being shipped into the European Union, you have the right to cancel or return your order within 14 days for any reason.

This right only applies to unused, undamaged items in original packaging and excludes custom or made-to-order items.

Refunds

Once we receive and inspect your return, we’ll let you know if the refund is approved.

If approved:

  • You’ll be automatically refunded to your original payment method within 10 business days

  • Please note it may take additional time for your bank or credit card company to process the refund

If more than 15 business days have passed since your refund approval, contact us at samuel@minifigureplanet.com