Shipping policy
Processing Times
All orders are processed within 1–3 business days, unless otherwise stated.
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Custom-made minifigures or products may require additional time depending on design complexity and order volume. Please allow up to 5–7 business days for custom items to be completed before shipping.
You will receive a confirmation email once your order has shipped.
Shipping Rates & Estimates
Shipping charges for your order will be calculated and displayed at checkout.
| Region | Estimated Delivery Time | Notes |
|---|---|---|
| UK | 1–3 business days | Royal Mail or Courier |
| EU | 3–7 business days | Customs charges may apply |
| US & Canada | 7–14 business days | Tracked International |
| Rest of World | 10–21 business days | Delays may occur depending on the location |
Please note: Delivery times are estimates and may vary due to customs, local postal services, or unforeseen delays.
Tracking Information
Once your order ships, you'll receive a tracking number (if applicable) via email. If tracking hasn’t updated after 5 business days, please contact us at samuel@minifigureplanet.com.
Shipping Locations
We currently ship to most countries worldwide. If your location isn’t available at checkout, feel free to contact us, and we’ll see if we can help.
Customs, Duties & Taxes
International orders may be subject to customs duties, import taxes, or handling fees once they reach your destination country. These charges are the responsibility of the customer.
We are not responsible for delays caused by customs.
Lost or Delayed Shipments
If your order hasn’t arrived within the estimated time:
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Check your tracking info
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Contact your local delivery provider
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Then email us at samuel@minifigureplanet.com if you still need help
We will do our best to assist, but please note that delays after dispatch are outside our control.
Incorrect Shipping Info
Please ensure your address is entered correctly at checkout. We are not responsible for items not delivered due to incorrect or incomplete addresses.
If your order is returned to us due to an incorrect address, we can reship it, but additional postage fees may apply.
Preorders & Backorders
If you purchase a preorder item, the shipping timeframe will be clearly stated on the product page. Orders containing both preorder and in-stock items may be held until all items are ready unless otherwise requested.
Questions?
If you have any questions about your order or our shipping policy, contact us at:
📧 samuel@minifigureplanet.com